BUSINESS PROCESS OUTSOURCING – SERVICES

We believe that service delivered promptly, ethically and professionally earns trust. We work with clients to deliver reliable and economical staffing solutions that enhance productivity, improve flexibility and achieve the desired results. Our goal is to build professional partnerships with our clients that maximize the benefits of working with our organization.

BUSINESS PROCESS OUTSOURCING – VALUE PROPOSITION

Do you have these concerns?

Like most businesses in today’s economy, “cost” is a concern?

Are you seeking quality people, and people who are enthused about their work?

Do you need flexibility? Not sure how long you need resource/staff? 1 month, maybe 2, maybe long term?

Do you have limited time for management of these resources?

Would you feel more comfortable if you could monitor or receive a report on your staff’s production?

If you’ve answered yes to more than 3 of these questions, then it’s only fair that you explore BPO services.

VALUE PROPOSITION

With Agate’s BPO (Business Process Outsourcing) Services, you

• Rates starting @ $9.50 per hour 

• Dedicated staff resource – There are a lot of companies that actually juggle 2-5 clients per resource. We don’t believe in this. In fact we can provide for you recordings of their call activity for the day!
• Quality service, quality communication, and quality people: Our services start with creating metrics and goals from our clients. These metrics/goals are monitored and reported on a weekly or bi-weekly basis ensuring that goals are met.
• Flexible services: 
  • Each need is different and we can tailor your Agate Staff to support you how you need to be supported. We can even provide a customized training for your new staff member.
  • Not sure how long you need the services. With a minimum of month to month services, our flexibility in duration cannot be beat!
• Layers of management and quality assurance. When you sign up for BPO services with TAG, our services are inclusive of: US Account Manager, Site Lead, Site Supervisor, Site Manager and most importantly – a dedicated staff.
• Technology – With redundant backups, a secondary internet, top of the line telecom, and regularly maintained systems, you can rest assured that communication with Agate off-site staff seems seamless.
• Positive people – It is not uncommon that a BPO practice is also regarded to as “sweat shops” in the industry. We’re a US based company with a strong belief that “people” are the foundation of success. Whether our people are domestic or international, it is our philosophy that we need to keep a positive environment.